Frequently Asked Questions
General
Who can I contact for help?
Please reach out via our Facebook page or WhatsApp group.
Event
When and where is the event?
The date and location are shown on the home page and event page.
Are there special rules for children?
Children under 15 may have a reduced price or special conditions. Please specify the number of children in the registration form.
Registration
Can I register without an email address?
Yes. If you do not have an email address, you can register using your phone or WhatsApp number. The admin will confirm your registration and contact you via WhatsApp or phone.
What information do I need to register?
Your name, email or phone number, number of participants, and payment reference.
What happens after I submit my registration?
An admin will verify your details. Once your payment is confirmed, a QR code will be sent to your email.
Can I register for multiple people?
Yes. Simply specify the number of adults and children separately in the registration form.
Can I cancel my registration?
Please contact us to cancel your registration. Refund policies depend on the specific event.
Payment
How do I make the payment?
You can pay via PayPal or bank transfer. Scan the QR code on the event page to pay via PayPal.
What is the payment reference?
The PayPal transaction ID, your PayPal account name, or the name used for the bank transfer.
How long until my registration is confirmed after payment?
Usually within 1–3 business days you will receive your QR code by email.
Entry / QR Code
Where do I show the QR code?
Show your QR code (on your phone or printed) to the volunteers at the event entrance.
What if my QR code does not scan?
Show the 8-character code displayed below your QR code. Volunteers can verify it manually.
What if I did not receive the QR code email?
First check your spam or junk folder. If it is still missing, please contact us.